Delivery/ Shipping Policy
- We deliver our Products to all Countries* and mainly UAE.
- Upon placing your order we will send you a confirmation email confirming the order. Once the order is couriered we will send another email with your tracking number for your package.
- If you do not receive the tracking information within 1-2 business days, please check your spam folder or email us at firstname.lastname@example.org
- Orders are processed and shipped 5 days a week (Sunday – Thursday), except on UAE & International Public Holidays.
- Delivery within UAE cities shall be in 1 – 2 working days
- Same day delivery (UAE only) excluding Friday and Saturday can be arranged with additional cost as per courier charges.
- International deliveries are as per courier time frames and beyond our control
- Cash on delivery – 20 AED UAE only
- Shipping will be done by a third-party courier.
- Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. For further information please check delivery time frame here)
- Avoid any delivery delay by providing your full address along with your contact details.
Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country. We ship from UAE and have listed down few countries and their import fees based on our and customer experience.
United Arab Emirates:
- No custom duties or taxes.
- 5% Customs Duty on orders.
- 15% Import VAT on order.
Kuwait / Oman / Bahrain:
- No custom duties on orders below USD 266.
- 5% Customs Duty on orders above USD 266.
- 5% Tax on orders of all sizes.
- No custom duties or taxes on orders below USD 800.
- No custom duties on orders below GBP 135.
- 20% local VAT/GST on orders above GBP 15.
- No custom duties on orders below AUD 1000.
- 10% local VAT/GST on orders of all sizes.
- 20% local VAT/GST on orders above EUR 22.
- No custom duties on orders below EUR 22.
- 12% custom duties on orders above EUR 22.
- 19% local VAT/GST on orders above EUR 22.
- No custom duties on orders below CAD 20.
- 17% custom duties on orders above CAD 20.
- 12.4% local VAT/GST on orders above CAD 20.
All Other Countries:
As all orders are shipped directly from the UAE, you may be susceptible to local taxes and import custom duties. Taxes and Custom Duties will be charged upon the package reaching the destination country.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any local taxes or additional duties required. The carrier will inform you of any additional duties if required.
Unfortunately, we have no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.