• ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
  • ‘’www.irontibe.co​ will not pass any debit/credit card details to third parties’’
  • ‘’www.irontibe.co takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.irontibe.co) cannot guarantee the security of any information that is disclosed online’’
  • ‘’The www.irontibe.co is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
  • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Cancellation Policy

  • 20% local VAT/GST on orders above EUR 22.
  • 20% local VAT/GST on orders above EUR 22.

Orders once placed cannot be cancelled or refunded. We will provide you with store credit valid for 30 working days to your iron tribe account.

Delivery/ Shipping Policy

  • We deliver our Products to all Countries* and mainly UAE.
  • Upon placing your order we will send you a confirmation email confirming the order. Once the order is couriered we will send another email with your tracking number for your package.
  • If you do not receive the tracking information within 1-2 business days, please check your spam folder or email us at returns@irontribe.co
  • Orders are processed and shipped 5 days a week (Sunday – Thursday), except on UAE & International Public Holidays.
  • Delivery within UAE cities shall be in 1 – 2 working days
  • Same day delivery (UAE only) excluding Friday and Saturday can be arranged with additional cost as per courier charges.
  • International deliveries are as per courier time frames and beyond our control
  • Cash on delivery – 20 AED UAE only
  • Shipping will be done by a third-party courier.
  • Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. For further information please check delivery time frame here)
  • Avoid any delivery delay by providing your full address along with your contact details.

Custom

Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country. We ship from UAE and have listed down few countries and their import fees based on our and customer experience.

United Arab Emirates:

  • No custom duties or taxes.

Saudi Arabia:

  • 5% Customs Duty on orders.
  • 15% Import VAT on order.

Kuwait / Oman / Bahrain:

  • No custom duties on orders below USD 266.
  • 5% Customs Duty on orders above USD 266.
  • 5% Tax on orders of all sizes.

United States:

  • No custom duties or taxes on orders below USD 800.

United Kingdom:

  • No custom duties on orders below GBP 135.
  • 20% local VAT/GST on orders above GBP 15.

Australia:

  • No custom duties on orders below AUD 1000.
  • 10% local VAT/GST on orders of all sizes.

France:

  • 20% local VAT/GST on orders above EUR 22.

Germany:

  • No custom duties on orders below EUR 22.
  • 12% custom duties on orders above EUR 22.
  • 19% local VAT/GST on orders above EUR 22.

Canada:

  • No custom duties on orders below CAD 20.
  • 17% custom duties on orders above CAD 20.
  • 12.4% local VAT/GST on orders above CAD 20.

All Other Countries:

As all orders are shipped directly from the UAE, you may be susceptible to local taxes and import custom duties. Taxes and Custom Duties will be charged upon the package reaching the destination country.

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any local taxes or additional duties required. The carrier will inform you of any additional duties if required.

Unfortunately, we have no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Refusing to Pay Custom

If you do not pay the fees, your package will be returned to Iron Tribe and we will refund you the cost of the order excluding shipping, handling and any other customs charges.

For any further questions or clarifications, please contact us at returns@irontribe.co

No nonsense returns and refunds policy its ok to change your mind

  • We will be happy to provide you refund in case you are not satisfied with your purchase as store credit valid for 30 days.
  • Please be aware that under no circumstances will any requests for cash back or credit card refund will be entertained.
  • Your store credit will be processed within 7 working days.
  • The request for product return should be placed within 14 workinng days from date of product received.
  • We can only accept returns of products that have not been tampered with and remain in the original packaging.
  • The product being returned should be unused, unworn and free from makeup and perfume.
  • Item(s) cannot be returned or exchanged if the care label has been cut/removed. 
  • The product being returned should be the same as the product sent.
  • The product being returned should not be damaged
  • All items are thoroughly inspected before any action is taken.
  • COD orders are not eligible for refunds, but in return will receive store credit valid for 30 days.
  • The product can only be exchanged once as per policy. Any other charges- including courier charges- are not included and will have to be borne by the customer.
  • Please note that we DO NOT offer a credit note for shipping and COD charges, only the value of the goods when purchased.
  • Shipping & Handling fees are non-refundable.
  • We reserve the right to return any item that does not comply with our return policy.